RecordJoy Enterprise · For Customer Support
Customers show the problem once instead of describing it five times. Videos become tickets in your CRM or helpdesk — with AI transcripts — so resolution starts on the first message.
Instead of describing a bug in five emails, the customer opens your branded portal and records their screen. No account, no downloads.
Each inbound video can create a ticket, task, or contact activity in your CRM or helpdesk automatically — nothing dies in an inbox.
RecordJoy AI can transcribe the video, so your team reads the issue in seconds and searches past problems by what customers actually said.
“Can you send a screenshot?” “What browser?” “Can you describe what you clicked?” — one video answers all of it on the first message.
The portal carries your logo, your colors, and your domain (CNAME). Customers never see a third-party tool.
Support videos contain expansion signals — “we're outgrowing this,” “does it also do X?” With transcripts in the CRM, account managers can spot upsell moments support would otherwise absorb silently.
Inbound videos ride the same CRM video tracking pipeline — the recording.received event can create a lead, ticket, or task in HubSpot, Salesforce, Zoho, or GoHighLevel.
Whitelabeling, custom domains, the embeddable widget, and unlimited inbox are all part of RecordJoy Enterprise — 7-day free trial.
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